Help Desk

Our Help Desk is available M-F, 7AM – 5PM (excluding holidays) to assist with ticket processing, membership, and any other questions you may have.


ITICnxt Training Videos

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Ticket & Ticket Check Enhancements

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Primary Contractor and Temporary Excavator Law Highlights

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Directions for Adding A Temporary Excavator to A Primary Ticket

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Children’s Education/Utility Defenders

Utility Defenders are a one-of-a-kind group of superhero kids that protect our neighborhoods, friends and families by teaching us about underground utilities and encouraging everyone to dig safely. The Utility Defenders each represent a different underground facility: Vapora (gas/oil), Bio-Boy (sewer/drains), Zap (electric), Marina (drinking water), Signal (internet/phone), and Mixy (reclaimed water). This group always finds a way to have fun while learning about underground utilities and damage prevention!

Underground utilities serve an important purpose, from bringing water to our homes to lighting up our classrooms to connecting our computers to the internet. Because utilities are often buried underground — even in our own yards — they can be hit or broken if someone digs without knowing where they are. With the help of a local notification center and professional locators, we can get a better idea of where the underground utilities are and dig more safely underground. That’s why the Utility Defenders say, “Wait! Locate! Before you dig.”

Follow the Utility Defenders on Facebook for fun activities and to continue to learn more about underground utilities — and why we always call or click 811 before we dig! Click here to visit the Utility Defenders on Facebook.

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