Time between locate request and site markings: 2 Business Days
Ticket Life: 15 days from the call date excluding weekends and holidays.
No mechanized equipment zone: 18 inches
Penalties for violating the Miss Utility Laws: Actual repair costs, and civil penalties up to $2,500 per violation as well as up to three times the actual repair cost of the damaged utilities, plus punitive damages up to $10,000 per incident.
Several utility members in the District of Columbia have elected to use Ticket Check® as a method of positive response starting April 1, 2008. It is important to note that at this time, Ticket Check in Washington, DC is used on a voluntary basis and not required. If a member wants to use this service in Washington, DC, they should contact the one call center to get the service activated. The administrative telephone number for the call center is 410.712.0056.
Washington, DC business days = Monday through Friday from 7am-5pm EST excluding holidays. Ticket life in Washington DC is 15 business days from the call date. Tickets taken after hours and on holidays are treated as if they were taken the following business morning at 7am.
All Washington, DC ticket headers should be accessible to status on Ticket Check.
1 | Clear/No Conflict. |
---|---|
2 | Marked. |
3 | 24-hour delay – Member requested a 24-hour locate extension. |
4 | 48-hour delay – Member requested a 48-hour locate extension. |
5 | Not Complete/In Progress: Locator has spoken to excavator and they have agreed to this message. |
6 | Locate discrepancy. |
7 | Not Complete/In Progress: Dispute. |
8 | Utility Locator has not yet responded. |
9 | Marked up to privately owned utility. |
10/A | Incorrect work site mapping, insufficient information, and/or wrong address. |
Status Comments may be added to all Ticket Check response codes as follows:
When the ticket is cancelled in the center, the ticket will be ‘frozen’ the ticket so that members cannot update the ticket statuses.
Discrepancy tickets are initiated by the excavator one of two ways; they may either request it via the IVR when listening to the ticket statuses or request when viewing the status on Search & Status. Once a Discrepancy is successfully processed either via the web or IVR, it may NOT be processed again. The only way it can be processed is if the status for the given district code has changed.
If you have a conflict with this locate status, press 6 to send a discrepancy ticket or press 2 to continue. If the caller selects 6 to send the Discrepancy, the Discrepancy ticket will be created and queued to send to the given district code.
The user will be prompted to enter their email address. An email will be sent to the user with a link to process the Discrepancy. Until the user successfully clicks the link in the email, the Discrepancy will not be processed and sent to the member.
Dispute tickets are initiated by the excavator one of two ways; they may either request it via the IVR when listening to the ticket statuses or request when viewing the status on Search & Status.Once a Dispute is successfully processed either via the web or IVR, it may NOT be processed again.
If you dispute that you have been contacted by the locator, press 7 to log your complaint or press 2 to continue. If the caller selects 7 to send the Dispute, the Dispute ticket will be created and queued to send to the given district code.
If the ticket is not locked/expired and the status code is currently a 5 (not complete/in progress), on any district code, there will be a box for the user to select to request the Dispute for the district code.
The user will be prompted to enter their email address. An email will be sent to the user with a link to process the Dispute. Until the user successfully clicks the link in the email, the Dispute will not be processed and sent to the member.
Search & Status: Go to www.missutility.net and select the tickets’ service area from Search & Status.
Within a few minutes, you will receive an email from deitic@occinc.com to the email address entered above.
Ticket #: XXXXXXXXXXX
District: ABCD01
You must follow the complete process to successfully send a district code Discrepancy or Dispute.
The call center will transmit the Discrepancy/Dispute notice to the affected district code.
The member/locator should respond to you by contacting you to discuss the notice or dispatch a locator to your work site.
Notification to the excavator is handled as followed:
Notification is sent when one of the following occurs:
If the excavator does not receive an email or fax, they must call Ticket Check® at 866.821.4226 or visit www.missutlity.net to retrieve the status of the ticket prior to starting an excavation or demolition.
All DC tickets appear on Search & Status. The statuses should appear for all ticket headers. The statuses and any “Status Comment” posted appear for all tickets. Discrepancy and Dispute records also appear on Search & Status.
1 | Clear/No Conflict. |
---|---|
2 | Marked. |
3 | 24-hour delay – Member requested a 24-hour locate extension. |
4 | 48-hour delay – Member requested a 48-hour locate extension. |
5 | Not Complete/In Progress: Locator has spoken to excavator and they have agreed to this message. |
6 | Locate discrepancy. |
7 | Not Complete/In Progress: Dispute. |
8 | Utility Locator has not yet responded. |
9 | Marked up to privately owned utility. |
10/A | Incorrect work site mapping, insufficient information, and/or wrong address. |
Status Comments may be added to all Ticket Check response codes as follows:
When the ticket is cancelled in the center, the ticket will be ‘frozen’ the ticket so that members cannot update the ticket statuses.
Discrepancy tickets are initiated by the excavator one of two ways; they may either request it via the IVR when listening to the ticket statuses or request when viewing the status on Search & Status. Once a Discrepancy is successfully processed either via the web or IVR, it may NOT be processed again. The only way it can be processed is if the status for the given district code has changed.
If you have a conflict with this locate status, press 6 to send a discrepancy ticket or press 2 to continue. If the caller selects 6 to send the Discrepancy, the Discrepancy ticket will be created and queued to send to the given district code.
The user will be prompted to enter their email address. An email will be sent to the user with a link to process the Discrepancy. Until the user successfully clicks the link in the email, the Discrepancy will not be processed and sent to the member.
Dispute tickets are initiated by the excavator one of two ways; they may either request it via the IVR when listening to the ticket statuses or request when viewing the status on Search & Status.Once a Dispute is successfully processed either via the web or IVR, it may NOT be processed again.
If you dispute that you have been contacted by the locator, press 7 to log your complaint or press 2 to continue. If the caller selects 7 to send the Dispute, the Dispute ticket will be created and queued to send to the given district code.
If the ticket is not locked/expired and the status code is currently a 5 (not complete/in progress), on any district code, there will be a box for the user to select to request the Dispute for the district code.
The user will be prompted to enter their email address. An email will be sent to the user with a link to process the Dispute. Until the user successfully clicks the link in the email, the Dispute will not be processed and sent to the member.
Search & Status: Go to www.missutility.net and select the tickets’ service area from Search & Status.
Within a few minutes, you will receive an email from deitic@occinc.com to the email address entered above.
Ticket #: XXXXXXXXXXX
District: ABCD01
You must follow the complete process to successfully send a district code Discrepancy or Dispute.
The call center will transmit the Discrepancy/Dispute notice to the affected district code.
The member/locator should respond to you by contacting you to discuss the notice or dispatch a locator to your work site.
Notification to the excavator is handled as followed:
Notification is sent when one of the following occurs:
If the excavator does not receive an email or fax, they must call Ticket Check® at 866.821.4226 or visit www.missutlity.net to retrieve the status of the ticket prior to starting an excavation or demolition.
All DC tickets appear on Search & Status. The statuses should appear for all ticket headers. The statuses and any “Status Comment” posted appear for all tickets. Discrepancy and Dispute records also appear on Search & Status.
Several utility members in the District of Columbia have elected to use Ticket Check® as a method of positive response starting April 1, 2008. It is important to note that at this time, Ticket Check in Washington, DC is used on a voluntary basis and not required. If a member wants to use this service in Washington, DC, they should contact the one call center to get the service activated. The administrative telephone number for the call center is 410.712.0056.
Washington, DC business days = Monday through Friday from 7am-5pm EST excluding holidays. Ticket life in Washington DC is 15 business days from the call date. Tickets taken after hours and on holidays are treated as if they were taken the following business morning at 7am.
All Washington, DC ticket headers should be accessible to status on Ticket Check.
1 | Clear/No Conflict. |
---|---|
2 | Marked. |
3 | 24-hour delay – Member requested a 24-hour locate extension. |
4 | 48-hour delay – Member requested a 48-hour locate extension. |
5 | Not Complete/In Progress: Locator has spoken to excavator and they have agreed to this message. |
6 | Locate discrepancy. |
7 | Not Complete/In Progress: Dispute. |
8 | Utility Locator has not yet responded. |
9 | Marked up to privately owned utility. |
10/A | Incorrect work site mapping, insufficient information, and/or wrong address. |
Status Comments may be added to all Ticket Check response codes as follows:
When the ticket is cancelled in the center, the ticket will be ‘frozen’ the ticket so that members cannot update the ticket statuses.
Discrepancy tickets are initiated by the excavator one of two ways; they may either request it via the IVR when listening to the ticket statuses or request when viewing the status on Search & Status. Once a Discrepancy is successfully processed either via the web or IVR, it may NOT be processed again. The only way it can be processed is if the status for the given district code has changed.
If you have a conflict with this locate status, press 6 to send a discrepancy ticket or press 2 to continue. If the caller selects 6 to send the Discrepancy, the Discrepancy ticket will be created and queued to send to the given district code.
The user will be prompted to enter their email address. An email will be sent to the user with a link to process the Discrepancy. Until the user successfully clicks the link in the email, the Discrepancy will not be processed and sent to the member.
Dispute tickets are initiated by the excavator one of two ways; they may either request it via the IVR when listening to the ticket statuses or request when viewing the status on Search & Status.Once a Dispute is successfully processed either via the web or IVR, it may NOT be processed again.
If you dispute that you have been contacted by the locator, press 7 to log your complaint or press 2 to continue. If the caller selects 7 to send the Dispute, the Dispute ticket will be created and queued to send to the given district code.
If the ticket is not locked/expired and the status code is currently a 5 (not complete/in progress), on any district code, there will be a box for the user to select to request the Dispute for the district code.
The user will be prompted to enter their email address. An email will be sent to the user with a link to process the Dispute. Until the user successfully clicks the link in the email, the Dispute will not be processed and sent to the member.
Search & Status: Go to www.missutility.net and select the tickets’ service area from Search & Status.
Within a few minutes, you will receive an email from deitic@occinc.com to the email address entered above.
Ticket #: XXXXXXXXXXX
District: ABCD01
You must follow the complete process to successfully send a district code Discrepancy or Dispute.
The call center will transmit the Discrepancy/Dispute notice to the affected district code.
The member/locator should respond to you by contacting you to discuss the notice or dispatch a locator to your work site.
Notification to the excavator is handled as followed:
Notification is sent when one of the following occurs:
If the excavator does not receive an email or fax, they must call Ticket Check® at 866.821.4226 or visit www.missutlity.net to retrieve the status of the ticket prior to starting an excavation or demolition.
All DC tickets appear on Search & Status. The statuses should appear for all ticket headers. The statuses and any “Status Comment” posted appear for all tickets. Discrepancy and Dispute records also appear on Search & Status.