ITIC Terms & Conditions | ITICnxt Training Video
ITIC
Internet Ticketing
ITIC is a real-time interactive tool for professional excavators. Enter regular notice locate requests and updates live with the Miss Utility call center.
New to ITIC? Select your region and follow the login prompts. We will quickly email your password confirmation to you. You will need your caller id number account (not a telephone number) to register for a password.
Note: If you do not yet have a caller id number account you will need to contact the Miss Utility Call Center at 1-800-257-7777 prior to registering for a password.
To begin filing an online locate request, please select your region:
Search & Status
Search and Status is an easy to use tool that helps users find processed tickets by entering a ticket number, using search criteria to find a ticket or using the Search and Status map.
The displayed ticket includes the Ticket Check ‘status’ by scrolling down the ticket to the MEMBERS NOTIFED section. A full list of time stamped status’ are available when ‘STATUS HISTORY’ is clicked. From the MEMBERS NOTIFIED section, Discrepancy and Dispute notices can be processed on a valid ticket.
Click on, FIND A TICKET to select the Search and Status service area
Search & Status
Select your region:
APWA Uniform Color Code
The facility owner or their contract locator will mark the ground with either flags or paint. The colors below are industry standard and each color identifies a specific type of utility.
White: Proposed Excavation
Pink: Temporary Survey Markings
Red: Electric Power Lines, Cables, Conduit and Lighting Cables
Yellow: Gas, Oil, Steam, Petroleum, or Gaseous Materials
Orange: Communication, Alarm or Signal Lines, Cables or Conduit
Blue: Potable Water
Purple: Reclaimed Water, Irrigation and Slurry Lines
Green: Sewers and Drain Lines
Help
ITIC Troubleshooting
Send your current caller id number here so the call center can make the necessary edits.
Internet Explorer Users: Select Tools. Select Internet Options. Select the Privacy tab; Click Advanced; Make sure that the following is checked – Override Automatic Cookie Handling and Allow First Party & Third Party Cookie. Click Ok. Close and reopen your browser. Go back into ITIC and register/log in. AOL Users: Select Settings. Select Preferences. Select Internet Properties. Select Privacy Tab. Select Accept All Cookies.
You have used the back button on your browser. It is critical to never use the back button. If you are doing multiple new tickets, click “New Ticket” from the ticket number screen. When doing multiple update tickets click “Finished” from the ticket number screen and then click “Update Ticket” from the main menu.
More than likely your spam blocker is the problem. We are not able to assist you in resolving this issue, we recommend contacting your technical support team. For your reference, emails of tickets for Western Shore MD and DC will come from email address md@occinc.com. Emails of tickets for DE and Maryland Eastern Shore will come from email address de@occinc.com.
You may also want to check and see what email address you are registered under; it may not be the current address you are using. To check your registered email address, click here.
More than likely your spam blocker is the problem. We are not able to assist you in resolving this issue, we recommend contacting your technical support team. For your reference, emails for Western Shore MD and DC will come from email address md@occinc.com. Emails for DE and Maryland Eastern Shore will come from email address de@occinc.com.
If you are experiencing random problems we suggest contacting your network administrator for further adjustments to your settings. In addition, if you have firewall software on your computer or network, it may require changes. Please report any problems or questions to ITIC support.