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Ticket Check®

1.866.821.4226

Several utility members in the District of Columbia have elected to use Ticket Check® as a method of positive response starting April 1, 2008.

Ticket Check® will recognize state holidays and will not calculate Saturday and Sunday as business days.

Excavators: You can contact Ticket Check® by calling a special toll-free number, 1.866.821.4226. A voice will prompt you through the steps to retrieve statuses on your tickets. You will be asked to enter your 10-digit contractor id number. Please use the contact telephone number you provided when you called the call center (District One Call). Again, this is the callback telephone number that you provided to the operator. Ticket Check® will identify the telephone number on each individual ticket, if this information changes, make sure you use the telephone number that was used at the time of each call.

For further information on how to utilize this system, contact the call center Help Desk at 410-712-0056 x4040. You are also welcome to attend our monthly Damage Prevention meetings where this topic will be, and has been, discussed in depth. These meetings are held the fourth Tuesday of every month (excluding December) at the call center.

Locator Assigned Status Codes:

Locators will use the following "Status Codes" to communicate each tickets locate status:

Rules for locators use of the status codes:

If the ticket is not statused by 5pm on the second business day from the call, the locator will only be able to status with a code 1, code 2, code 5, code 9 or code 10.

• If code 1 is selected, it will be locked out as the final selection. The locators cannot change or delete a code 1 response.
• If code 2 is selected, the only code it can be updated to is a code 1.
• If code 3 or code 4 is selected, it can only be updated to a code 1, code 2, code 5, code 9 or code 10.
• If code 5 is selected, it can only be updated to a code 1 or code 2. If a ticket is statused with a code 5 within the fifteen business days from the original call date then an updated status of a code 1 or code 2 will be allowed until the one hundred twentieth (120) calendar day from the original call date. Locators will be permitted to change from a code 2 to a code 1 on these tickets but not visa-versa.
• If code 9 is selected, it will be locked out as the final selection. The locators cannot change or delete a code 9 response.
• If code 10 is selected, it will be locked out as the final selection. The locators cannot change or delete a code 10 response.
• If the ticket is not statused by 5pm EST on the second full business day, the locators will automatically be sent a "No Response" ticket. This notice is to inform the locator that they have not statused the ticket in the required time frame. A “ No Response ” will be sent everyday up until 9 business days OR until they status the ticket.
• When code 3 and code 4 expire (after 24 or 48 business hours respectively), the locator will be sent a "No Response" every 24 hours until it is statused with a code 1, code 2 or code 5, or until the 14th business day following the originating date of the ticket.

Excavator Assigned Status Codes:
You, the excavator can utilize this system to communicate with the locator. You have access to two "Status Codes" via the telephone (1-866-821-4226) - listed below.

When a ticket is statused with a code 1 or 2 (clear or marked), the excavator will get a message "(Member Name) is marked or clear. If you have a conflict with this locate status, press 6 to send a discrepancy ticket or press 2 to continue" (for touch-tone service). For non touch-tone service, say 6 to send a discrepancy ticket or say 2 to continue.

When a ticket is statused with a code 5 (not complete/in progress), the excavator will get a message "(Member Name) is not complete, in progress. You or your company has been contacted by the locator, press 7 to log your complaint or press 2 to continue" (for touch-tone). For non touch-tone service, say 7 to log your complaint or say 2 to continue.

Status Information Delivery to Excavators:
Notification to the excavator will be handled as followed:

• If there is a properly formatted email address on the ticket then the system will attempt to deliver the status information via email.
• If an email address is not in the correct format or blank and there is a fax number listed on the ticket, a fax will be sent.
• If neither an email nor fax number is on the ticket, the status information will not be delivered. It will be available via the toll free telephone number (866.821.4226) or on Search & Status®.

It is important to note that faxback’s will only be transmitted if a fax number was provided on the ticket from the call center. They will be transmitted as follows:

• When the ticket goes ‘past due’ OR when all members provide a status to the ticket, whichever comes first.
• Subsequent faxback’s will be transmitted if any of the members on the ticket change their status.
• If the excavator requests a fax-on-demand. To utilize fax-on-demand the user must contact the call center (410-712-0056) and ask for the Help Desk with their business telephone and fax number.

The system will attempt to transmit the automated fax three times ten minutes apart. If it fails, the system will no longer attempt to deliver that fax. If the excavator does not receive an email or fax, they must call Ticket Check® at 1-866-821-4226 or visit www.missutlity.net to retrieve the status of the ticket prior to starting an excavation.

Search & Status ®:
Tickets and their Ticket Check® statuses are available on the web by going to www.missutility.net and accessing the Search & Status® tab.

Remember, interacting with the system is very easy. The interactive voice will prompt you through each self-explanatory step.

Note: Washington, D.C. utility members not using Ticket Check will continue to provide their positive response using their current method of notification.