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Before you dig, every dig. It's the law. 1.800.257.7777

Maryland

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Ticket Check®

1.866.821.4226

All tickets after 11:59pm on September 30, 2010 will be treated as described below.

Maryland business days = Monday through Friday from 7am-5pm EST excluding holidays.  Ticket life in Maryland is twelve (12) full business days after the day in which the ticket is transmitted.  Tickets taken afterhours and on holidays are treated as if they were taken the following business morning.  The one call center will send the “expiration date” on each ticket which is when the ticket will be “locked” in Ticket Check.


Maryland tickets are considered ‘past due’ at 11:59pm ET on the second full business day after the day in which the ticket is transmitted. 


All Maryland ticket headers EXCEPT Designer will be accessible to status on Ticket Check.


Locator’s Status Codes:
Code 1:       Clear/No conflict
Code 2:       Marked
Code 3:       24-hour delay
Code 4:       48-hour delay
Code 5:       Not complete/In progress; The locator has spoken with the excavator and they have
                    agreed on this message.
Code 9:       Marked up to privately owned utility.
Code 10:     Incorrect address information; Contact the call center to resubmit your locate request.

Rules for locators use of the status codes:

  • If code 1 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 1 response.
  • If code 2 is selected, the only code it can be changed to is a code 1.
  • If code 3 is selected, it can only be updated to a code 1, code 2, code 5, code 9 or code 10.
  • If code 4 is selected, it can only be updated to a code 1, code 2, code 5, code 9 or code 10.
  • If code 5 is selected, it can only be updated to a code 1 or code 2; If a ticket is coded with a code 5 before it expires within is twelve business days following the original date of the call then an updated status of a code 1, 2 or 9 will be allowed until the one hundred twentieth (120) calendar days from the original call date.  Users will be permitted to change from a code 2 to a code 1 but not visa-versa.
  • If code 9 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 9 response.
  • If code 10 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 10 response.
  • If the ticket is not coded by 11:59pm on the second full business day following the day of the call, the locator will only be able to status with a code 1, code 2 or code 5, code 9 or code 10.

Locator's Status Comment:

Status Comments may be added to all Ticket Check status codes as follows:

  • Upload with status via ftp, batch upload and/or web ONLY; not the IVR
  • One Status Comment permitted per status code. Only when a status code is inserted should any comments also be added. If a status fails to be inserted based on the Ticket Check rules, the comment for that status code will also fail
  • Status Comments are restricted to a maximum of 200 characters each.

Cancellation Tickets:

  • When the ticket is cancelled in the center, the ticket is ‘locked’ from statusing/coding to Ticket Check. 

No Responses:

  • No Response tickets are processed and transmitted to the call center’s PRISM database for transmission to the owner member at 11:59pm ET on the second full business day after the day in which the ticket is transmitted.   For example, tickets taken on Monday must have a valid Ticket Check status code by 11:59pm Wednesday night to avoid a No Response.
  • A subsequent No Response will be processed and sent every business day at 11:59pm ET for the next nine business day OR until the ticket is coded with a 1 (clear/no conflict), 2 (marked), 3 (24-hour delay), 4 (48-hour delay), 5 (not complete/in progress), 9 (marked up to privately owned utility) or 10 (incorrect address information) whichever comes first. 
  • If a 24-hour delay is requested and there is not an updated response/status for that owner member district code by 11:59pm ET on the third business day after the day in which the ticket is transmitted then an initial No Response ticket will be sent to the affected owner member district code.  Subsequent No Responses will be sent the next eight business days unless the ticket is coded with a valid status code.
  • If a 48-hour delay is requested and there is not an updated response/status for that owner member district code by 11:59pm ET on the fourth business day after the day in which the ticket is transmitted then an initial No Response ticket will be sent to the affected owner member district code.  Subsequent No Responses will be sent the next seven business days unless the ticket is coded with a valid status code. 

Discrepancy Tickets:

  • Discrepancy Tickets are transmitted to PRISM every 15 minutes.

Disputes:

  • Disputes are calculated and stored by ticket number, owner member district code, date and time of the dispute being filed.

Excavator’s Status Codes:
Code 6:  Locate Discrepancy
Code 7:  Status Dispute (Not complete/In progress)

Rules for use of excavator codes:

  • When ticket is coded with a 1 (clear/no conflict), 2 (marked), the excavator will get a message “(Owner Member Name) is marked or clear.  If you have a conflict with this locate status, press 6 to send a discrepancy ticket or press 2 to continue” (for touch-tone); For non touch-tone service say 6 to send a discrepancy ticket or say 2 to continue” (for voice response recognition).
  • When ticket is coded with a 5 (not complete/in progress), the excavator will get a message “(Owner Member Name) is not complete, in progress.  You or your company has been contacted by the locator for this facility. If you dispute that you have been contacted by the locator, press 7 to log your complaint or press 2 to continue” (for touch-tone); For non touch-tone service say 7 to log your complaint or say 2 to continue” (for voice response recognition).

Status Information Delivery to Excavators:
Notification to the excavator is handled as followed:

    • If there is a properly formatted email address on the ticket then the system will attempt to deliver the status information via email.
    • If an email address is not in the correct format or blank but there is a valid fax number listed on the ticket, a fax will be sent. The system will attempt to transmit the automated fax. Should the attempt be unsuccessful, the system will attempt to deliver the fax as many as three times ten minutes apart.
    • If neither an email nor fax number is on the ticket, the status information will be available via the toll free telephone number (866.821.4226) or on Search & Status® (www.missutility.net/searchstatus/).

Notification is sent when one of the following occurs:

    • When the ticket is ‘past due’ OR when all owner members provide a status to the ticket, whichever comes first.
    • Subsequent email or fax will be transmitted if any of the owner members on the ticket change their status.

If the excavator does not receive an email or fax, they must call Ticket Check® at 866.821.4226 or visit www.missutlity.net to retrieve the status of the ticket prior to starting an excavation or demolition.


Search & Status:
All Maryland tickets appear on Search & Status.  The statuses appear for all ticket headers EXCEPT Designer.  Discrepancy and Dispute records also appear on Search & Status.