ITIC Lite Important Information Page
(EASTERN SHORE MARYLAND and DELAWARE)
Thank you for using ITIC Lite to process your locate request. Your internet request will be reviewed by the Call Center to ensure all necessary data has been collected and to provide final processing. You will receive an email confirmation within (4) business hours of your internet submission. If you do not receive our email please contact us at 410-712-0056 and ask for extension 4040. Please be mindful that the emails will be sent from either:firstname.lastname@example.org or email@example.com - PLEASE DO NOT PLACE THESE EMAIL ADDRESSES IN YOUR SPAM OR JUNK FILE.
INCOMPLETE LOCATE REQUEST: If your request is incomplete, we cannot provide a ticket number. We will notify you via the email address you submitted, that your request has been voided and what correction is needed. This type of email means that you do NOT have a valid ticket for your locate request; therefore, you cannot begin digging.
COMPLETED LOCATE REQUEST: If your request provides all required information, we will assign a ticket number and release the ticket to the affected owner-members. You will receive a copy of the released ticket via the email address you submitted. The ticket number is proof of your notification - please keep this number in a safe place. If you contact the Call Center regarding this ticket, we will ask for your ticket number.
FACILITY NOTIFICATION: Your completed ticket will include the list of the affected utility owner-members we are notifying on your behalf, based on your description of the dig area. The notified owner-members or their contract locators will identify buried lines by using a biodegradable and/or water based paint. Click here to view a list of the APWA color codes.
If you are aware of buried facility/utility lines, and that company is not listed on your ticket, you must contact that company directly. Remember, the Call Center does not mark or locate underground lines - this is the work of the owner-members or their contract locating companies.
The following owner members may charge for locating (homeowners may be expempt):
- Town of Ridgely – Billing Concerns should be directed to Melissa Leonard 410-634-2177
- MD DOT Administrations
- Maryland State Highway Administration - Billing concerns should be reported by clicking here.
- Maryland Transportation Authority - Billing concerns should be directed to Matthew Lattin at 410-767-3698 or firstname.lastname@example.org.
PRIVATE BURIED LINES AND PIPES: The notified owner members will not mark privately owned buried lines. This includes but is not limited to; your invisible fence, sprinkler systems, power lines providing service to wells, septic systems, or other private electrical services, water and sewer lines from the meter to your private property, etc. If you have private facility/utility line(s), and want them located, you should contact a private locating company before digging. Please refer to your local telephone directory for companies providing this service.
MEMBER RESPONSE TO YOUR TICKET: Do not dig until all utility owner-members have responded to your ticket.
After the waiting period, call the Ticket Check® system at 866-821-4226 and follow the prompts for homeowner to find the status of each owner member listed on your ticket. You may also use the Search & Status® feature on our website (www.missutility.net) to view and print the locate status. From the home page, enter your ticket number in the space provided, then select your state and click on the go button.
- Maryland: Wait until at least 12:01am of the third business day after your ticket is processed to allow the notified owner members time to respond to your ticket.
- Delaware: Wait until at least 7:00am on the third business day after your ticket is processed to allow the notified owner members time to respond to your ticket.
SAFE WORK CLEARANCE: You may carefully "hand" dig around the marked lines. Do not use mechanized/electric/power equipment within:
- Maryland Excavation: 18 inches of the marked lines
- Delaware Excavation: 24 inches of the marked lines
FACILITY DAMAGES: If an underground owner-member's line is damaged as a result of excavation, notify that owner-member directly. The Miss Utility website provides a list of telephone numbers via the Search & Status® feature. If the damage results in a release of natural gas or other hazardous material or the damage creates an emergency, from a safe place call 9-1-1.
UPDATING PROCEDURES:If your digging will extend beyond the ticket validity (listed below) you will need to update your current ticket. Ticket updating cannot be done via the internet
- Maryland - If your digging will not be completed by the expiration date listed on your ticket, call by the 9th business day after the call date at 1-800-441-8355
- Delaware - If your digging will not be done within 10 business days after your call date, call by the 7th business day after your call date at 1-800-282-8555
Underground lines are continually being installed. It is important that each time you plan on digging, you process a locate request regardles of excavation depth, by using either ITIC Lite or contacting the Call Center.
The owner-members suggest that the dig site be identified using white paint or stakes. This will not only save locating time, it may also prevent unnecessary property markings.
It is not required that you be home for the owner-members'to perform their locating. If your digging will take place in a locked gated area, please make sure the gates are unlocked and pets are secured.
Notifying the Call Center, using ITIC Lite, and using the Ticket Check® system are free services.
The Call Center informs the owner-members of proposed digging, we do not perform locating/marking services.
Please visit our website www.missutility.net for call center related matters and to view and print this information using the Homeowner link.