ITIC

EASTERN SHORE MD & DE NEWS

Processing a Discrepancy or Dispute Ticket Check Notice
You may process a Discrepancy or Dispute using the IVR system or Search and Status.

IVR: Dial 1-866-821-4226 and follow the prompts to enter ticket number and process the notice.

Search & Status: Go to www.missutility.net and select the tickets' service area from Search & Status.

  • Enter the ticket number into the Ticket Number field and click search
  • Once the ticket number is displayed, scroll down the ticket to the Ticket Check section
  • Click on the DISCREPANCY OR DISPUTE button located by the district code status
    • A new window will be dislayed, Enter Email Address.
  • Enter your email address and click OK
    • Next screen - Email Queue for Delivery.
  • Click the OK button.
Within a few minutes, you will receive an email frm deitic@occinc.com to the email address entered above.
  • The opened email will state; Click the link below to finalize the Reporting Of A Ticket Discrepancy (or Dispute)
      Ticket #: XXXXXXXXXXX
      District: ABCD01
  • When you click the link, the following message will appear; Message #: Ticket Number XXXXXXX Has Been Processed
You must follow the complete process to successfully send a district code Discrepancy or Dispute.
The call center will transmit the Discrepancy/Dispute notice to the affected district code.
The member/locator should respond to you by contacting you to discuss the notice or dispatch a locator to your work site.

State holidays are not used when calculating the ticket's work to begin date. For a list of state holidays, click here.

Delaware and Maryland owner-members use Ticket Check as their method of positive response for all tickets excluding Designer (DE and MD) and Meeting (DE only). Please visit http://www.missutility.net/delaware/ticketcheck.asp or http://www.missutility.net/maryland/ticketcheck.asp to learn more about Ticket Check.

MONTHLY DAMAGE PREVENTION MEETINGS
Do you have a work site problem or want to discuss damage prevention issues and get resolutions? If yes, then please consider attending a future 'Miss Utility of Delmarva Damage Prevention' meeting. Below is a link of the upcoming meetings and venue addresses. No reservations are required; the meetings start at 9:00am and end about 11:00am, refreshments are available at 8:30am and there is always a safety presentation. These meetings provide a forum to discuss work site issues, locating matters, Delaware and Maryland law, call center ticket processing and updates, education and outreach, national 811 campaigns - everything and anything to do with safety and damage prevention. Additionally, you will meet the local utility members, their locators and call center personnel, a great place to work out issues and get answers - you have a voice and we would like to hear from you. You are invited to attend the monthly Miss Utility of Delmarva Damage Prevention meetings. Below is a list of the upcoming meetings and venue addresses.
Click here for the schedule of events.
Please visit, http://www.missutilitydelmarva.com/ for updates on all Miss Utility of Delmarva activities.

Click here to access the ITIC Tutorial video.

Click here to access the Understanding the Locator Marks video.

IMPORTANT: Your ticket mapping determines which facility owner-members receive your locate request; incorrect mapping may prevent the proper owner-members from being notified. Please notify the Miss Utility Helpdesk at 410-712-0056 or email, helpdesk@missutility.net if you have any questions regarding member notification of your ticket.

Contact the Miss Utility Center if you have any questions.

 

 
 
© 2017 One Call Concepts, Inc. All Rights Reserved.