Homeowner's Frequently Asked Questions
Miss Utility is your partner when it comes to safe digging! Having a variety of utility services could mean you have lines and pipes running underground – do you know where they are? Regardless of the size and scope of your digging you should contact Miss Utility.
Miss Utility is a one-call notification center that informs subscribing facility/utility owner-members of proposed excavation. So, if you plan to install a new mailbox or plant a garden, contact the Miss Utility Call Center at least two full working days in Maryland and Delaware (excluding weekends and legal holidays) and (48) business hours in the District of Columbia prior to your intended digging. We will notify our owner-member facility/utility line owners of your proposed plans to dig; they in turn will locate (mark your dig site or verify the site is clear) before you put that shovel in the ground.
YOU HAVE A CHOICE ON HOW TO PROCESS YOUR LOCATE REQUEST!
You can CALL the Miss Utility Call Center at 800.257.7777 for Maryland and Washington DC, 800.282.8555 for Delaware and 800.441.8355 for Eastern Shore Maryland OR use our new INTERNET option; ITIC Lite. ITIC Lite offers homeowners a simple and convenient way to file a locate request; the process is easy and a great time saver!
Starting October 1, 2010 homeowners are required by Law to contact Miss Utility whenever mechanized equipment is being used within 18 inches of a utility line marking.
Homeowner's Frequently Asked Questions
- HOW MUCH DOES IT COST TO CONTACT MISS UTILITY?
The call or internet request to Miss Utility is FREE!!
- DON’T HAVE INTERNET SERVICE, CAN I CALL FOR A LOCATE REQUEST?
YES, simply dial 811 or 1-800-257-7777 to reach a Miss Utility Call Center customer service representative. Please be prepared and have a pen/pencil and paper ready to receive important information.
- WHAT DO I NEED WHEN I CALL?
The customer service representative will ask you a series of questions needed to process your locate request that will include the following;
HOW MUCH NOTICE DO I GIVE BEFORE I PLAN TO DIG?
- Your home address and contact information including alternate contact information.
- The County the work or digging will take place in.
- The type of work you will be doing.
- The city or town the work will take place in.
- The physical address of the work site.
- The name of the closest intersecting street.
- Will you be digging on State property or within 15 ft of a State Rd?
If yes, what state agency is involved and what is the permit number
- The area you will be working and digging in.
- Driving directions from a well known intersection may be needed if your street can not be found on our maps.
- Additionally, if you need to add notes or remarks to your ticket (i.e. gates will be unlocked) we will be happy to provide those additional remarks on your ticket.
If you are digging in:
Maryland-at least (2) full business days, but not more than 12 business days.
Delaware-at least (2) full working days, but not more than 10 working days.
District of Columbia-at least (48) business hours, but no more than 15 business days.
WHAT PROOF DO I HAVE THAT I CALLED?
The Miss Utility Call Center will provide you a unique ticket number after we collect all the data that is required to complete the notice process. Keep the ticket number in a safe place and be prepared to provide the ticket number whenever you call the Miss Utility Call Center. In addition, the customer service representative will provide:
DO I NEED TO BE HOME TO GET MY TICKET LOCATED?
- A list of utility owner-members who will receive your ticket
- The ticket’s work to begin date
- The ticket’s expiration date (MD and DC only)
- The marking color codes
- Ticket Check® information
- Safe work clearance
No, you do not need to be home for the notified utility owner-members to perform their locating work on your property. But, please make sure gates are unlocked and pets are secured if access is needed to those areas.
WHAT ABOUT MY PRIVATE UNDERGROUND LINES?
The notified utility owner-members will not mark privately owned underground lines. These include but are not limited to; invisible fencing, sprinkler systems, well and septic systems and their power or electric service, water and sewer pipes from the meter to your home, etc. If you have private underground lines and want them located, you should contact a private locating company before digging. Please refer to your local telephone directory for companies providing private locating services.
WHAT ABOUT THE PAINT?
Locating technicians will identify underground owner-member utility lines by using a colored paint that relates to the particular owner-member’s underground lines. The paint is temporary, solvent, biodegradable and either chalk or water based. Click here to view a list of the APWA color codes.
HOW WILL I KNOW IF THE UTILITY OWNER-MEMBERS HAVE LOCATED MY TICKET?
In Maryland and Delaware, the notified utility owner-members will provide their locate status to the Ticket Check® System. Before digging, call 1-866-821-4226 (toll free), or use the Search and Status by visiting www.missutility.net , to check each of the owner-member responses to your ticket.
In the District of Columbia, some of the notified utility owner-members will provide their locate status to the Ticket Check® system. Before digging, call 1-866-821-4226 (toll free) or use the Search and Status by visiting www.missutility.net, to check each of the owner-member responses to your ticket. Utility owner members not using Ticket Check will contact you directly if they do not have underground lines in your area of excavation. Otherwise, the marked line(s) will serve as an owner-member response.
REMEMBER, you cannot begin digging until all notified utility owner members have provided a positive response to your ticket.
HELP, NO ONE HAS LOCATED MY TICKET.
If you believe the notified utility owner-members have not responded to your ticket and after you have verified their response via the Ticket Check® System, call the Miss Utility Call Center for assistance.
CAN I DIG ON TOP OF THE MARKS?
The Maryland and District of Columbia law states you must hand dig 18 inches (24 inches in Delaware) on each side of the utility mark(s) to expose the utility line in your excavation area. Once you expose the line, no mechanized equipment is to be used within 18 inches (24 inches in Delaware) on all sides of the outermost extremity of the line/pipe. If you are using a contractor to work on your property, the contractor must have a Miss Utility ticket in their company name. The contractor cannot dig on your homeowner ticket.
SUPPOSE I HIT AN UNDERGROUND LINE, WHAT DO I DO?
Call the Miss Utility Call Center for assistance. If the damage results in a release of natural gas or other hazardous material or the damage creates an emergency – immediately take steps to safeguard life, health and property AND call “911” or your local emergency personnel to report the emergency.
SUPPOSE I WANT TO CANCEL MY TICKET, WHAT DO I DO?
Call the Miss Utility Call Center, Monday-Friday from 7:00am to 5:00pm (excluding holidays) and we will process a cancellation notice for you.
WHAT OTHER INFORMATION SHOULD I BE AWARE OF?
While digging, please respect the marks. If they are obliterated or washed away by rain, call the Miss Utility Call Center so we can inform the utility owner-members listed on your ticket that a re-mark is necessary.
It is suggested that you identify your dig site by using white paint. This will save valuable locate time and eliminate unnecessary paint markings on your property.
When calling the Miss Utility Call Center regarding your excavation notice, be prepared to provide your ticket number.
Contacting the Miss Utility Call Center for ticket processing and using the Ticket Check® System are free services.
Remember to provide at least a 48 hour notice when planned digging will take the District of Columbia and 2 full business days in Maryland and Delaware.
Underground lines are continually being installed, it is important that each time you plan on digging; you process a locate request regardless of excavation depth.
Safe digging is no accident, before your shovel hits the ground, contact the Miss Utility Call Center.