Introducing
new call taking procedures for the Delmarva service
area:
In
the Delmarva service area, Miss Utility will begin
using mapping software for enhanced utility member
notification effective August
11, 2005. We
encourage everyone to continue providing the ADC
map-page number and grid to the CSR. This
key information is one of the available tools that
can drive the CSR to your dig site in the digital
mapping system.
In
order for us to digitally map an excavation site,
the Call Center CSR's may be asking a few additional
questions. For instance,
how far from the intersection and in what direction
is your excavation site? Or,
are you digging on the north, south or east, west
side of the road? Or,
how far off the street is your excavation?
These
types of questions will enable our CSR's to
better identify your dig site, so we can notify the
utility members of your excavation. We
appreciate your time and effort in providing the
best possible information to our CSR's in order
to minimize your time on the telephone, while improving
efficiency in the call taking process. We anticipate
a smooth transition into this new method of member
notification with the support of our callers.
If
you have any questions regarding this process, please
notify Dora Parks at 410-712-0056.
A
more detailed section for excavators will soon be
available.
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