Miss Utility7223 Parkway Drive, Suite 100
Hanover, MD 21076
1-800-257-7777
www.missutility.net

Minutes of Maryland/DC Damage Prevention Meeting
August 28, 2007
Miss Utility Call Center
Hanover, MD  21076

9:35 start

Minutes approved

Safety Item

Wayne discussed the importance of school bus safety and being a good representative of your company when driving near school zones and stopped buses.

MGH Update

  • 811 brochure approved and with the printer
  • Contractor Nights invite going out week of Labor Day
  • Video updated
  • Radio getting updated and new flight running 9/17-9/30
  • Home show volunteers still needed
  • Promo items ordered and coming for fall season
  • DSA/LAA meeting coming soon (Chris will contact Dora and Nelson)

Marking Standards Update

  • Whitelining has been excepted as a best practice
  • There may be interest in an MGH-produced collateral piece about the marking standards if approved by the subscribers and Title XII group
  • Title XII group meets on 9/5
  • Subscribers on 9/19

FIOS Update

  • No updates available
  • Nelson said hed provide later in the week
  • Nelson opened the Verizon training sessions to other stakeholder groups

811 Tracking

  • Nelson asked how 811 calls are being tracked
  • Tom explained how its done/li>
  • Matt unavailable for new data
  • Chris explained the homeowner focus of the 811 campaign

Open Discussion

  • Mark Hamrick (Verizon) asked about when the 10-day window for ticket updates begins (10 days from the initial call/ITIC or 10 days from clear to work)
    • Tom Baldwin (BGE) cited Title XII as saying its 10 days from the initial call/ITIC (12.1.08)
    • Discussion will continue at Subscribers Meeting

  • Mark Hamrick (Verizon) addressed the need to initial marks by subscriber name, especially for telecommunications.
    • This was cited by many as a best practice, and many subscribers instruct their locators to do this.

  • Scott Brown (Washington Gas) emphasized the need to stay ahead of the Pipeline Act. He cited a recent bill he received for poorly marked lines in DC.
  • Dennis (Pleasants Construction) addressed several problems hes continuing to have in the communications process with locators and facility owners (poorly marked lines, bills arriving despite his effort to resolve before that stage, etc.).
    • Tom Baldwin emphasized the need for developers to plan better up front to avoid some of the problems Dennis is dealing with.

Upcoming Trade Shows:

Show name:   Chesapeake Region Conference & Expo
Date:   September 14th
City, State:   Baltimore, MD
Place:   Martin's West
Website:   N/A
Show name:   Suburban Maryland Home & Garden Show
Date:   September 14th - 16th
City, State:   Upper Marlboro, MD
Place:   The Show Place Arena
Website:   www.americanconsumershows.com
Show Name:   Harford LIVE!
Date:   September 29th - 30th
City, State:   Aberdeen, MD
Place:   Ripken Stadium
Website:   www.harfordlive.com
Show Name:   Fall Maryland Home & Garden Show
Date:   October 19th - 21st
City, State:   Timonium, MD
Place:   Maryland State Fairgrounds
Website:   www.mdhomeandgarden.com
Show Name:   Suburban Maryland Home & Garden Show
Date:   October 26th - 28th
City, State:   Upper Marlboro, MD
Place:   The Show Place Arena
Website:   www.americanconsumershows.com

Upcoming Meetings:

The next Maryland/DC Damage Prevention meeting is scheduled for September 25, 2007 at the Miss Utility Center. Coffee and donuts will be served at 9:00 am. The meeting will begin at 9:30 am.

The 2007 Maryland/DC Subscribers meeting will be held September 19th and December 6th at the Miss Utility Center. Coffee and donuts will be served at 8:30 am, and the meeting will begin at 9:00 am.

There being no further business to be brought before the committee, the meeting was adjourned at 11:15 am.

ITIC % Report for Maryland and Washington D.C.
Month   Call Center Tickets   ITIC Tickets   Percentage
Aug-06   76,513   50,595   66%
Sep-06   64,581   41,709   65%
Oct-06   68,748   45,427   66%
Nov-06   57,801   38,407   66%
Dec-06   58,388   35,595   68%
Jan-07   58,657   40,008   68%
Feb-07   50,152   35,148   70%
Mar-07   68,632   46,108   67%
Apr-07   71,453   47,548   67%
May-07   79,243   53,201   67%
Jun-07   74,055   50,649   68%
Jul-07   75,034   52,724   70%
Aug-07   76,641   54,537   71%
© 2018 Miss Utility. All Rights Reserved.