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ITIC Lite Important Information Page
(EASTERN SHORE MARYLAND and DELAWARE)
Thank you for using ITIC Lite to process your locate request. Your internet request will be reviewed by the Miss Utility Call Center to
ensure all neccessary data has been collected and to provide final processing. You will receive an email confirmation within (4)
business hours of your internet submission. If you do not receive our email please contact us at 410-712-0056 and ask for
extension 4040. Please be mindful that the emails will be sent from md@occinc.com - DO NOT PLACE THIS EMAIL ADDRESS IN
YOUR SPAM OR JUNK FILE.
INCOMPLETE LOCATE REQUEST: If your request is incomplete, we cannot provide a ticket number. We will notify you via the email
address you submitted that your request has been voided and what correction is needed. This type of email means that you do
NOT have a valid ticket for your locate request; therefore, you cannot begin digging.
COMPLETED LOCATE REQUEST: If your request provides all required information, we will assign a ticket number and release the
ticket to the affected member facility/utility owners. You will receive a copy of the released ticket via the email address you
submitted. The ticket number is proof of your notification - please keep this number in a safe place. If you call the Miss
Utility Call Center regarding this ticket, we will need your ticket number.
FACILITY NOTIFICATION: Your completed ticket number will include the list of the affected member facility/utility owners we
are notifying on your behalf, based on your description of the dig area. The notified facility/utility owners or their contract
locators will identify buried lines by using a biodegradable and/or waterbased paint. Click
here to view a list of the APWA color codes.
If you are aware of buried facility/utility lines, and the company is not listed on your ticket, you must contact that company
directly. Remember, the Miss Utility Call Center does not mark or locate underground lines - this is the work of the
facility/utility members or their contract locating companies.
PRIVATE BURIED LINES AND PIPES: The notified facility owners will not mark privately owned buried lines. These include but are
not limited to; your invisible fence, sprinkler systems, power lines providing service to wells, septic systems, or other private
electrical services, water and sewer lines from the meter to your private property, etc. If you have private facility/utility
line(s) and want them located, you should contact a private locating company before digging. Please refer to your local telephone
directory for companies providing this service.
MEMBER RESPONSE TO YOUR TICKET: Do not dig until all underground facility/utility lines have been identified as either marked
or cleared..
SAFE WORK CLEARANCE: You may carefully "hand" dig around the marked lines. Do not use mechanized/electric/power equipment
within:
FACILITY DAMAGES: If an underground facility/utility line is damaged as a result of excavation, notify that facility/utility
owner directly. The Miss Utility website provides a list of telephone numbers via the Search & Status® feature. If the
damage results in a release of natural gas or other hazardous material or the damage creates an emergency, immediately take steps
to safeguard life, health and property AND call "911" or your local emergency personnel to report the emergency.
UPDATING PROCEDURE: If your digging is not completed within 8 business days, please call the Miss Utility Call Center to update
your ticket. In Maryland, call 1-800-441-8355. In Delaware, call 1-800-282-8555Ticket updating cannot be done via
the internet.
Underground lines are continually being installed. It is important that each time you plan on digging, you process a locate request
regardless of excavation depth, by either using ITIC Lite or contacting the Miss Utility call center.
The member facility/utility owners suggest that the dig site be identified using white paint or stakes. This will not only save
locating time, it may also prevent unnecessary property markings.
It is not required that you be home for the member facility/utility line locators to perform their work. If your digging will take
place in a locked gated area, please make sure the gates are unlocked and pets are secured.
The Miss Utility Call Center and Ticket Check® system are free services.
The Miss Utility Call Center does not perform the member facility/utility line locating or marking services. The Miss Utility Call
Center is a notification center that informs the member facility/utility owners of proposed digging plans.
Please visit our website www.missutility.net for call center related matters and to view and
print this information using the Homeowner link.
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