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ITIC™ Manual
A Complete guide to using ITIC on missutility.net
A product of One Call Concepts, Inc.
Last Revision: July 8, 2008
Table of Contents
INTRODUCTION
Thank-you for your interest in ITIC, your gateway for Miss Utility Internet Ticket Entry. ITIC is a powerful tool developed by One Call Concepts, Inc. You will soon have at your fingertips much of the functionality available to someone working in the call center. You're about to begin the process of directly entering your locate request information into the Miss Utility computer system. We've provided the following information to assist you with the process of preparing, entering and following-up on your locate request.
We also suggest you check the Miss Utility web site at www.missutility.net for
additional information and important announcements.
That way, you'll stay informed of any changes
affecting the ITIC program. Not only will the
ITIC program be enhanced to make it easier for
you to use, but also new companies subscribe
to Miss Utility services all the time. You'll
want to keep track of these types of changes
in subscribers, policy and procedures. You can
feel free to contact
us to report problems or
ask questions. Our goal is to make ITIC as user-friendly
and useful as possible.
REQUIREMENTS
To file a locate request using ITIC you should read and have a complete understanding of this information packet. In addition, our ITIC specialist is available for an on-site visit to conduct hands on training. Necessary system requirements include Internet access. We strongly suggest that you use Internet Explorer versions 5 or higher, they are most compatible with our system.
LOGIN
AND REGISTRATION
When ready to use ITIC, launch your Internet Browser and go to www.missutility.net.
Click the ITIC link. In the body of the page, click the link for the service area in which you want to process tickets. Review the “Terms and Conditions” along with any special notes listed and click ‘I Agree' to access the One Call Concepts login/registration screen.
ITIC is available for processing the following notices:
- Standard 48 hour notices
- Update notices
- Cancellation notices
- FTTP and FIOS notices (for Verizon and its contractors)
- Insufficient and Short notices (Delmarva only)
- Meeting and Designer notices (state of Delaware only)
- Emergency notices (members only)
All other locate requests must be called into the center at 1-800-257-7777.
 The login/registration screen will require your e-mail address, your password, and/or your telephone number. At this time, if you have not yet registered and would like to, enter your e-mail address and your telephone number (enter the 10-digits ONLY-- do NOT enter any characters),then click the box I agree to the “Terms and Conditions” and select “Register”. Note that the email address and password are case sensitive. Below is an example of the screen you will see if multiple contact records are detected for your phone number. Please select the appropriate option.
The ITIC system will automatically create a password for you and send it to the email address you provided.
After registering and receiving your password, you must return to the Miss Utility home page and click on the “ITIC” link. At the One Call Concepts Login/Register screen, enter your e-mail address, your password. Click the box I agree to “Terms and Conditions” and select “Login”. If you have forgotten your password, enter your email address (as you registered it) and click the link “Forgot Your Password?” and the ITIC system will send your password to your specified e-mail address.
After selecting “Login”, (provided you have entered a valid email address and password) the next screen displayed will be the One Call Concepts main menu.
ITIC
USER OPTIONS
This menu will present you with the following choices:
“Submit a Locate” will bring you to the entry screen of ITIC.
"Retransmit Locate Request" is for the use of member utility companies.
"View Locate Requests" will allow you to look at an existing ticket.
"Reports" are for the use of member utility companies.
“Update Ticket” will bring you to the update screen of ITIC.
“Cancel Ticket” will bring you to the cancel screen of ITIC.
"Logout" will bring you back to the Login/Registration screen.
PROCESSING
A LOCATE REQUEST
After selecting "Submit a Locate Request", the ITIC entry screen will appear displaying the first page of the ITIC locate request form.
You should first verify that all of your Contact Information is correct. This information is driven off your caller ID number. If information is incorrect, you should make the appropriate changes and/or contact the call center.
The field descriptions for this screen are as follows, required fields are marked with a red asterisk:
- Time of Call: Date and time in which this ticket was initially pulled from the system.
- Phone No: Caller's business telephone. This field is automatically retrieved from the system. If the telephone number has changed, contact the center to have this record updated.
- Ext: Caller's telephone extension, if applicable.
- Caller ID: All numeric record assigned to caller telephone number. This field is automatically retrieved from the system.
- Last Called: Indicates the last time this caller id was used.
- Contact Name: Name of the individual filling out the ticket. Always use the first and last name in that order.
- Company Name: Name of company requesting the ticket. Do not use abbreviations in this field unless there is insufficient room or if it is how the company is identified.
- Address: Street number portion of the contact's address. This is a numeric field only. If the address is a post office box, leave this field blank. You will enter the PO in the Street field.
- Street: Street name of the caller's mailing address or insert PO Box here.
- City: Name of the city for the caller's mailing address.
- State: Two letter abbreviation for the caller's mailing address.
- Zip: Zip code portion of the caller's mailing address.
- Fax: A DEDICATED fax number. If there is none, leave this field blank.
- Alternate Contact: Name of someone other than the caller who can answer questions in the event the caller is unavailable. Enter answering machine, pager number or cell number if these are the only physical contacts available. If there is none, leave this field blank.
- Alternate Phone: Telephone number for the alternate contact person. This field can also be used to list the pager or cell number or any other alternate telephone number. If there is none, leave this field blank.
- Email: This field is automatically generated with the email address used to log into ITIC. After the ticket has been processed, this email address will receive a copy of the ticket for verification and reference.
- Best Time: For internal use only.
- Explosives: Used to indicate whether explosives will be used on this job. Answer Y for yes and N for no.
- Type of Work: Describes the reason or the need for excavation detailing the type of work that will be performed, i.e. installing underground cable television svc, planting trees and shrubs, installing a fence. You must be specific about the type of work you will be performing. If you are installing, repairing or relocating utility lines be sure to specify as to whether they are main/service or primary/secondary lines. “Install lines” does not state what types of lines are being worked on.
Following are examples of acceptable and unacceptable “Type of work” descriptions.
Acceptable types of work:
• REPAIR TELEPHONE SERVICE
• REPLACE ELECTRIC PRIMARY
• REMOVE POLE
• LANDSCAPING FOR A RETAINING WALL
• LANDSCAPING TO PLANT TREES
• INSTALL POLES/ANCHORS
• RELOCATE POLE
Unacceptable types of work:
• DIGGING
• TRENCHING
• SEWER
• REPAIR LINES
• REPAIR LEAK
• INSTALL CABLE
• BUILDING
• EXCAVATION
• GRADING/PAVING
Shortcut: Click the ‘Select' button beside this field for a list of frequently used Types of Work. Use page 13 and 14 in the ITIC manual for a list of approved abbreviations.
- Work being done for: Name of the individual or company that the work is being done for.
- County: Name of the county where the work will be performed. It is imperative to enter the correct county correlating with the correct ADC map book for that county. Note: Although a single ADC map book may reference multiple counties, you must use the map book for the county you are working in. FYI: Baltimore County and Baltimore City both use the Baltimore map. Washington DC uses the Metro Washington map. If work will cross over the county lines, it will require separate tickets.
Note: You must select the proper county abbreviation as noted in the ITIC manual page on 14 and 15.
- State: Name of the state where the work will be performed.
After you have confirmed that all of the information is correct, select one of the following three choices listed at the bottom of the page:
Selecting “Next Page” allows you to move to the next page of the ITIC locate request form, thereby continuing your locate request.
Selecting “Cancel” allows you to cancel the processing of the current locate request and will bring you back to the One Call Concepts Internet main menu.
Selecting “Display Help” opens a dialog box containing several commands to assist in filing the locate request and a brief description of each field.
To proceed with filing your locate request select “Next Page”. If any of the required fields are not completed a dialog box will appear listing the incomplete field(s). You must complete the field(s) to proceed. If you are unable to provide the information you must “Cancel” your current locate request and obtain the necessary information.
After selecting “Next Page”, the screen that follows will display the second page of the locate request form titled Location Information.
The field descriptions for this screen are as follows, required fields are marked with a red asterisk:
- Time of Call: Date and time carried over from the first page.
- County: Name of the county carried over from the first page.
- State: Name of the state carried over from the first page.
- City/Place: Name of the city or place where the work will be performed.
- Address: Street number portion of the address where work will be performed. If the address is alpha-numeric, there are several addresses, lot numbers or the jobsite does not include specific addresses, leave this field blank. You will provide this information in the ‘Extent of Work' field.
- Street: Name of the street where the work will be performed. There is only ONE worked on street per ticket. If the street is an “unnamed road” or a “private road”, type “unnamed road” or “private road” in this field; you will in turn need to provide directions to the site in the ‘Extent of Work' field.
You will need to enter a separate locate request if:
- Work is being performed on multiple streets.
- The job includes an intersection whereby work continues on two of the intersecting streets, essentially working on two separate streets. In this instance, a locate request should be called in for each street being worked on.
- Intersecting Street: Name of the nearest
street that intersects with the above address/street. If
you cannot provide an intersecting street,
you MUST include driving directions on your
locate request. Not providing this information
may result in a delay and/or incomplete markings.
- Extent of Work: Describes the excavation location of work. First and foremost, designate the area of the property in which you are working i.e. Mark from house to ped #2001. If the Street name provided in the street field is an “unnamed road” or a “private road” then provide directions to the site.
When working on a road, you must provide where you are starting and ending your excavation. Provide distance and directions to the site from the nearest intersection. White lining the excavation site is advisable.
Answering the following questions will help you achieve a descriptive locate:
- Which street is the work being done on?
- Which side of the street?
- What is the nearest intersecting street?
- Approximately how far and which direction from the nearest intersecting street?
- What is the starting and ending point?
Tips:
- You must begin the location of work with the words “Mark” or “Locate”.
- Right and left should not be used as directions as they are relative points of view.
- If the excavation is in the roadway, marking instructions could include:
- “Mark entire road right of way”.
- “Mark from the centerline of road to North, South, East, West, lot line or curb”.
- In all cases, Miss Utility is looking for a description of the area to be marked out. It is NOT acceptable to request to mark a particular facility i.e. “Mark the gas line at the above address”.
- Use the approved abbreviations on pages 13 and 14 of the ITIC manual.
- Remarks: Used to enter any special requests for the locator i.e.; Use both flags and paint. This field is not to be used for Extent of Work information.
Shortcut: Click the ‘Select' button beside this field for a list of frequently used Remarks.
- Page: Map page number in the appropriate
county map book. Always use the map number
at the top of the page not the page number
at the bottom of the page. It is important
not to put a “0” in front the map
page you select in the Page field. When using
the sheet maps for Garrett and Allegany Counties,
enter the digit "1" in the page field,
regardless of which side of the sheet map you
are using.
The map, page and grid you provide will determine what members are notified of the excavation. Be
sure to provide accurate map, page and grid information for the excavation site.
Although a single ADC map book may reference
multiple counties, make sure you are using
the ADC book titled with the county you are
working in. (Baltimore County and Baltimore
City both use the Baltimore map. Washington
DC uses the Metro Washington map.)
- Grids: Grid cell(s) in the appropriate county map book. Enter the alpha portion then the numeric portion without any spaces or zeros. When entering multiple grids, enter the alpha then numeric portion of the first grid then a comma and the next grid without any spaces. If using multiple grids, they must be adjacent grids and must not exceed the maximum number of grids per ticket as listed below. If the work site requires additional grids, multiple tickets must be processed.
Do not put a leading “0” in front of a single digit in the Grid field.
PLEASE NOTE: In Washington DC, only one (1) grid is allowed per ticket. In Maryland, you may use up to three (3) grids per ticket. In Delaware, you may use up to two (2) grids per ticket. Make sure that you use all grid cell(s) in which your excavation will take place. This may require that multiple tickets be processed.
- Ticket Type: Indicated the type of header being processed. For standard notice tickets, leave this field as Standard.
INSUFFICIENT NOTICE (Delmarva area only) - An "Insufficient Notice" indicates a desire to start non-emergency work, on the same business day as the ticket is being processed on; Monday - Friday, anywhere from 7:00am up to 3:00pm. ITIC will automatically add (2) hours to the work to begin time when this notice is selected from the "Ticket Type" field. This notice should NOT be selected before 7:00am or after 3:00pm or anytime on weekends or state holidays. Utility members do not guarantee their response to this type of notice.
SHORT NOTICE (Delmarva area only) – A “Short Notice” indicates a desire to
start non-emergency work anytime from the next business day up-to the date and time
of a routine notice. Short Notice is
selected from the “Ticket Type” field. You
can change the work to begin date and
time to reflect your desired dig time
up-to the time the ticket would normally
be scheduled for a routine notice. Utility
members do not guarantee their response
to this type of notice.
DESIGNER NOTICE (State of Delaware) - When processing a Designer ticket in the state of Delaware,
select the Designer header. Designer tickets are available in the state of Delaware only and have
a work-to-begin date of 15 business days from the date of the call.
MEETING NOTICE (State of Delaware) - When processing a pre-job meeting ticket in the state of
Delaware, select the Meeting header. The Meeting header can be used when excavation project is
large, complicated and will extend over 20 days. Meeting appointments should be scheduled two full working days from the time of the call between 9am and 3pm. Include the meeting location on
the ticket.
FTTP and FIOS are tickets types used by Verizon or its contractors where the excavation performed
involves installing fiber. THese headers should only be used by Verizon and its contractors when
the work being done involves installing mainline and service fiber.
- Work to Begin Date: Date in which notification from the facility owners is requested. The system will automatically default to the standard date. You may advance the date but not make it sooner. To request priority tickets, you must call the center at 800-257-7777.
- Work to Begin Time: Time in which notification from the facility owners is requested. The system will automatically default to the standard time. You may advance the time until 5pm but not make it sooner.
After you have confirmed that all of the information is correct, select one of the following three choices listed at the bottom of the page:
Selecting “Submit Ticket” will display a list of utilities to be notified.
Selecting “Previous Page” will return you to the last page viewed.
Selecting “Cancel” allows you to cancel the processing of the current locate request and will bring you back to the One Call Concepts Internet main menu.
Selecting “Display Help” opens a dialog box containing several commands to assist in filing the locate request and a brief description of each field.
To proceed with filing your locate request select “Submit Ticket”; the Utility Notification Page will appear.
UTILITY NOTIFICATION PAGE
Be aware: If the utility notification list is blank, your ticket is incorrect and is not valid. Be suspicious if electric and telephone companies are not listed. In both of these instances, select the ITIC BACK button (not the web browser Back button) and confirm your selection of the County, Map, Page and Grid. If the problem continues, do not process the ticket and contact the call center for assistance.
Check your map and county references: The page and grid combination determines which member facility owners receive your locate request; incorrect data may prevent the proper utilities from being notified.
This screen shows a listing of district codes associated the member facility owners name and their contact telephone number(s). Don't forget, there may be private underground facility operators or companies in your excavation area that do not subscribe to Miss Utility. It is your responsibility to identify and notify these companies. ITIC only notifies our member underground facility operators; visit www.missutility.net for a list of the member facility operators.
The following MARYLAND members may charge for locates:
Baltimore City Department of Public Works -
Billing concerns should be directed to Tracy Blue at 443-984-2706
City of Westminster - Billing Concerns addressed to Jeff Glass at 410-848-9001
Harford County Department of Public Works - Billing concerns should be directed to Sandy Mink at 410-612-1612.
The following members do not mark on private property: Anne Arundel County Department of Public Works, Howard County
Utilities Water/Sewer and WSSC.
If you are ready to complete your current ITIC locate request, click on “Submit Ticket”.
SUBMITTING A LOCATE REQUEST
The Submission page will appear and will display your ticket number and any special notes or reminders. Write down the ticket number, as it serves as your proof that you have notified Miss Utility of your intent to excavate. Retain the ticket number until your work is complete.
NEW USERS: Your locate requests will go into the Review File for review by Miss Utility personnel. This may cause a delay in the processing of your ticket.
Once you have received your ticket number, you're done! You have the following options:
To process another locate request, select “New Ticket” at the bottom of the page. To view the completed ticket, select, “View Ticket”, this will also enable you to print a copy of the ticket for your records. If you have completed all of your locate requests or want to update a ticket, select “Finished”. The system will automatically email you a copy of your processed ticket. It is your responsibility to verify that all information is correct. Report any discrepancies to the call center immediately.
PROCESSING AN UPDATE REQUEST
When to update your tickets: If the excavation defined in your locate request lasts longer then the time periods defined below, it is your obligation to update your locate request.
In Maryland and Delaware:
Miss Utility tickets are valid for 10 business days. Maryland tickets become valid 48 business hours after the ticket has been processed. In Delaware, a ticket becomes valid two full business days after the ticket has been processed. Tickets must be updated by the 8th business day if you plan to continue working past the 10th business day.
In Washington, DC:
Miss Utility tickets are valid for 15 business days starting from the day the ticket is processed. The ticket must be updated by the 12th business day if you are planning to continue to work past the 15th business day.
When you select Update from the main menu, ITIC will prompt you to enter the ticket number you wish to update. Enter your ticket number in the Message Number field and click on Search to find your ticket.
ITIC will display the locate request form containing all of the previous ticket’s information. Please review to make sure the information is correct. You may make edits to the contact information as well as add additional comments in the remarks field. The remarks field is not to be used for Extent of Work information. Emergency tickets should not be updated. If you need to update the work site, select the standard notice.
You CAN NOT change the locate information in any way. If you find that this information is incorrect, please issue a new ticket with the new and correct information.
Do not use the back button on your browser to move back within a ticket. Only use the buttons within the ITIC screen. It is imperative that when processing several updates, you click ‘Finish' after writing down your ticket number. To enter another locate, select ‘Update Ticket' from the main page.
Please feel free to call Miss Utility at 410-782-0056 or 800-257-7777, Monday through Friday 7am-5pm for further clarification of these instructions or for further assistance.
PROCESSING A CANCEL TICKET
When you select Cancel from the main menu, ITIC will prompt you to enter the ticket number you wish
to cancel. Enter your ticket number in the Message Number field and click on Search to find your
ticket.
ITIC will display the locate request form containing all of the ticket information. Please review the
form to make sure that havethe correct ticket on your screen. If not, click the Cancel button.
You will be required to enter the reason for the cancelled ticket in the Remarks field. Once this has
been completed, click on the Submit Ticket button. The Notification Screen will be displayed, again,
click on Submit Ticket. The last screen will display your cancelled ticket number with an option to
process another cancel notice, view the ticket or finished.
Do not use the Back button on your browser to move back within a ticket. Only use the buttons within
the ITIC screen.
Please feel free to call Miss Utility at 410-712-0056 or 800-257-7777, Monday through Friday 7am - 5pm for further clarification on these instructions or for further assistance.
POLICY ISSUES
The most important thing to remember when entering a ticket is that a locator will take it and use it as directions for marking your work site. As a result, please bear the following key points in mind:
- Fill out all fields completely and accurately. Wrong spelling, incorrect street names or addresses, no marking instructions or poor directions can affect the delivery of timely locate marks.
- Double check page and grid. The page and grid combination is used to determine which utilities will receive your locate request. An incorrect page and grid combination may prevent the proper utilities from being notified. Although ADC map books may reference multiple counties, you must use the map book for the county you are working in. FYI: Baltimore County and Baltimore City both use the Baltimore map. Washington DC uses the Metro Washington map.
- Describe the area in which you will work as completely as possible. The more detail you can provide for the locator, the better they will be able to mark your job. It never hurts to pre-mark your job with white paint to clearly designate the area of construction.
WORD ABBREVIATIONS
These are standard abbreviations for use in the TYPE OF WORK and EXTENT OF WORK fields. Please adhere to these as closely as possible to avoid any confusion. They may help you condense your locate request information.
Complete Word |
|
Abbreviation |
|
Complete Word |
|
Abbreviation |
 |
| APPROXIMATELY |
|
APPROX |
|
PEDESTAL |
|
PED |
| ASSOCIATION |
|
ASSOC |
|
PIKE |
|
PIKE |
| AVENUE |
|
AVE/AV |
|
PLACE |
|
PL |
| BETWEEN |
|
BTWN |
|
POLE # |
|
P# |
| BLOCK |
|
BLK |
|
PROPERTY |
|
PROP |
| BOULEVARD |
|
BLVD |
|
RAILROAD |
|
R/R |
| BUILDING |
|
BLDG |
|
RELOCATE |
|
RELOC |
| CIRCLE |
|
CIR |
|
RIGHT OF WAY |
|
R.O.W. |
| CONSTRUCTION |
|
CONST |
|
ROAD |
|
RD |
| COURT |
|
CT |
|
ROUTE |
|
RT |
| DEVELOPMENT |
|
DEVEL |
|
SAINT |
|
SAINT |
| DRIVE |
|
DR |
|
SERVICE |
|
SVC |
| EAST |
|
E |
|
SEWER |
|
SWR |
| ELECTRIC |
|
ELEC |
|
SOUTH |
|
S |
| FEET |
|
FT |
|
SQUARE |
|
SQ |
| HIGHWAY |
|
HWY |
|
STREET |
|
ST |
| HOUSE |
|
HSE |
|
SUBDIVISION |
|
SUBD |
| INGROUND |
|
IG |
|
TERRACE |
|
TER |
| INSTALL |
|
INST |
|
TRAIL |
|
TR |
| INTERSECTION |
|
INTER |
|
TRANSFORMER |
|
TRANS |
| INTERSTATE |
|
I- |
|
UNDERGROUND |
|
UG |
| LANE |
|
LANE |
|
UTILITY |
|
UTIL |
| LOCATE |
|
LOC |
|
WATER |
|
WTR |
| MOUNT |
|
MT |
|
WAY |
|
WAY |
| NORTH |
|
N |
|
WEST |
|
W |
| PARKWAY |
|
PKWY |
|
POLE # / # |
|
P#/# |
COUNTY
ABBREVIATIONS
Following is a list of counties serviced by Miss Utility.
MARYLAND COUNTIES |
County |
|
County Field |
|
Map Field |
|
| ANNE ARUNDEL |
|
AA |
|
AA |
| ALLEGANY |
|
ALLEGANY |
|
ALLG |
| BALTIMORE |
|
BALT |
|
BALT |
| BALTIMORE CITY |
|
BCTY |
|
BCTY |
| CALVERT |
|
CALVERT |
|
CLVT |
| CAROLINE |
|
CAROLINE |
|
CAROL |
| CARROLL |
|
CARROLL |
|
CARR |
| CECIL |
|
CECIL |
|
CECIL |
| CHARLES |
|
CHARLES |
|
CHAS |
| DORCHESTER |
|
DORCHESTER |
|
DORCH |
| FREDERICK |
|
FREDERICK |
|
FRED |
| GARRETT |
|
GARRETT |
|
GART |
| HARFORD |
|
HARFORD |
|
HARF |
| HOWARD |
|
HWD |
|
HWD |
| KENT |
|
KENT |
|
KENTM |
| MONTGOMERY |
|
MONT |
|
MONT |
| PRINCE GEORGES |
|
PG |
|
PG |
| QUEEN ANNES |
|
QUEEN ANNE'S |
|
QUAN |
| SOMERSET |
|
SOMERSET |
|
SOMER |
| SAINT MARY'S |
|
SAINT MARY'S |
|
STMY |
| TALBOT |
|
TALBOT |
|
TALB |
| WASHINGTON |
|
WASHINGTON |
|
WASH |
| WICOMICO |
|
WICOMICO |
|
WICOM |
| WORCESTER |
|
WORCESTER |
|
WORC |
DELAWARE COUNTIES |
County |
|
County Field |
|
Map Field |
|
| KENT |
|
KENT |
|
KENTD |
| NEW CASTLE |
|
NEW CASTLE |
|
NEWC |
| SUSSEX |
|
SUSSEX |
|
SUSSX |
DISTRICT OF COLUMBIA |
County |
|
County Field |
|
Map Field |
|
| NORTH WEST |
|
NW |
|
NW |
| NORTH EAST |
|
NE |
|
NE |
| SOUTH WEST |
|
SW |
|
SW |
| SOUTH EAST |
|
SE |
|
SE |
FIELD
MARKING AND WORKING CLEARANCE
Color Code: The color of the marking used determines which lines are in the area. While the color code is the same
throughout the region, the safe working clearance is different in each jurisdiction.
You are required to hand dig within the below stated measurements from the marked lines:
MD: 18 inches and 36 inches in Montgomery County
DC: 18 inches
DE: 24 inches
Please check www.missutility.net for links to the law that apply in your area.
Type of Line |
|
Color |
|
| COMMUNICATIONS |
|
ORANGE |
| WATER |
|
BLUE |
| SEWER |
|
GREEN |
| ELECTRIC |
|
RED |
| GAS-OIL |
|
YELLOW |
| TEMPORARY SURVEY MARKING |
|
PINK |
| RECLAIMED WATER, SEWER AND SLURRY LINES |
|
PURPLE |
| PROPOSED EXCAVATION |
|
WHITE |
POSITIVE RESPONSE
SYSTEM
Ticket Check® is a positive response system that should be used to determine the status of your
locate request. For more information on Ticket Check, please visit www.missutility.net.
To check the status of your ticket call 1-866-821-4226. You may call 48 hours after receiving your ticket
number. Note: Not all members in Washington, D.C. participate in Ticket Check®
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